The following describe the warranty terms are generally applicable to Micas Enterprise Switches.
The warranty exclusively defines Micas obligations (and hence the customer’s rights) in case of defects of Micas products (“Products”). Different policies may apply for different types of Products. Warranties generally include a remote technical support during business hours (“BHS” as defined below) for a limited period as set out below and software updates, but exclude any of the additional benefits that are available to customers that enter into a separate service support contract. Warranties as described in this document do not apply to third party hardware or software that Micas may provide in combination with or as part of the Products. Such third-party hardware and software may however be covered by such third party’s warranty terms.
Unless otherwise agreed, warranty rights are not transferable, i.e., they apply only to the original End Customer.
Warranty Period and Start Date:
A warranty is available during a specific time period (the “Warranty Period”) commencing from the Warranty Start Date. The Warranty commences from the date of shipment to customer by default if there is no other valid warranty document provided except the product bar code. (And in case of resale by a Micas Authorized Reseller or Value-Added Partner, no more than 90 days after original shipment by Micas).
Valid warranty document:
1. A product warranty card must indicate the distributor name, product name, model, product number, and purchase date.
2. A formal invoice that carries the stamp of the tax authority.
3. A product bar code must be clear, integral, and free of revision.
4. Micas certified sales contract and the warranty terms on product packing are valid.
Warranty period starts from:
1. The date indicated on the warranty card that is available on purchase.
2. Proved invoice date.
3. Warranty start date under the sales contract.
4. 90 days after the delivery date indicated on the product bar code if none of above is available.
5. The latest warranty start date cannot exceed the product’s End of Life(EoL) Date.
When several valid warranty documents, except the product bar code, are available, warranty period calculation shall be based on the one the most favorable for customer.
Standard Hardware Warranty:
Products sold by Micas regionally will entitle for Warranty Period of twelve (12) months. The warranty start date is consistent with the device warranty start date basedon the device S/N (Serial number). During the Warranty Period, Micas will replace faulty hardware with refurbished or new equipment in the case the hardware cannot be repaired. For standardas well as extended hardware Warranty, the ‘Return for Repair (“RFR”) policy which aims to ship the replacement Product in fifteen (15) Calendar Days (“15CD-Ship”) after receipt of the faultyProduct at the local Micas Spare Parts center will apply.
Micas warrants for a period of twelve (12) months from the date of Product delivery that under normal use the software product will operate in accordance with Product specifications.The software warranty includes a software update service that allows the download of software maintenance releases.These releases may provide basic performance enhancement of existing functional features of the installed software.Software installation and patch development are not included in this warranty unless otherwise specified.This Software Update Service is not available for software that has been announced End of Support, and is subject to change without notice.
Claim and Hardware Return Procedures:
An eligible customer may submit its RMA request through Micas service representative, Micas service representative will handle the RMA request and shall issue a corresponding RMA number. If the RMA form has been received after 2:00 p.m. ，the request will be considered received on the next business day.The following items are generally excluded from the RMA service provided by Micas:For Products with the Hardware Replacement policy, the faulty parts must be returned to a designated Micas site within fifteen (15) business days after receiving the replacement equipment. In the event such parts are not returned in this period, Micas reserves the right to charge the then-current list price of the replacement part provided.When returning a Product, the RMA number must be displayed on the outside packing of the returned item. All Products and parts to be returned must be packed securely and must avoid physical damage and electrostatic discharge. Micas shall pay transportation costs incurred with the delivery of the replacement equipment to customer. If Micas determines, at its sole discretion, that the returned Product is not defect or that the Warranty claim is invalid due to the Warranty exclusion policy listed below, the cost of replacement, including all shipping fees, shall be paid by the RMA requesting party.
Warranty for Replaced Part:
The Warranty Period for a Product that is replaced during its original Warranty Period shall be the greater of
- The balance of the remaining Warranty Period for the original part or
- Three months from the date that the replacement Product is delivered to the customer.
Micas shall not repair or replace any Product or correct any software in case of:Damage incurred in shipping or handling, or damage due to Force Majeure or damage arising out of abuse;Product damage caused by the customer or due to the Product not being operated in accordance with its specifications and operating manual (as supplied by Micas together with the Product);Unauthorized modification, removal or erasing of the bar code serial numbers or other identifying marks on the Products;Damage, malfunction or performance detraction of the Products caused by any unauthorized modification of the Hardware and/or software;Removal, installation or re-installation of the Product conducted by any non-qualified personnel;Products being used to provide services or functions not in accordance with the Software license or without software license granted by Micas for the Products;Damage, malfunctions or performance detraction of the Products caused by neglect, misuse or malicious use, such as lightning strike, overpressure, overcurrent, water ingress, etc.;Failure to meet the requirements of environmental conditions or external electrical parameters necessary for the Products to operate in the normal cause of business;Combination or integration of the Product with any features, accessories, software or other materials not installed or provided by Micas (unless with Micas explicit consent);Consumable parts, such as lamps, fuses, cables, patch cords, power cords, antennas, etc.;Scratches or other cosmetic damage to the Product surface that does not affect its operation;Product damage which are attributable to the customer.If the equipment is sold to a country: Cuba, Syria, Sultan, North Korea, Iran, etc. which is prohibited from selling. We will not provide any after-sales service to the product.