1) Raise ticket in Micas case portal.
Here is the guideline of how to raise a ticket.
https://cases.micasnetworks.com/hc/en-us/articles/22360522555927-How-to-report-a-case-raise-a-ticket
2) Micas technical support will handle it, and check whether it is hardware issue.
3) Once it confirm the hardware issue, it will need customer to return the defective device with RMA number.
Attached is the RMA template need customer to fill in the info and sign.
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