How to submit new case (raise a ticket)

1) Access Micas support portal, and sign in

go to Micas Support Portal: https://micasnetworks.com/support.

click "Support" --> "Support Portal"

It will require you to sign in with your user account.

Note: If you are new user, please click the "sign up", use your email to register the user account.

2) Submit new case

After sign in, click the "submit new case" button.

Fill in the detail information, and then click "submit".

3) Review your case

After submitting the case, you can review the existing cases.

Click the case to view the detail information and progress.

4) Reset password if needed

If you forget your password and cannot log in to the support portal, you can reset it by clicking “Forgot Password” on the sign-in page.